Design Research and Hostage Negotiation: How Designing a Product can be Like Saving a Life
Bryan McClain, Metric Lab
Session Type: Presentation
This presentation is all about effective communication for research. Come see what lessons we’ve learned after five years performing pro bono research supporting police hostage negotiation teams. We’ve seen a lot of parallels between negotiation and design research and learned how designing a product can be like saving a life. Topics consist of communication strategies, rapport building, building alliances, using the team approach and effective training. This is the presentation to see if you want to learn how to sharpen your communication skills as a researcher, designer, or improve collaboration within a team.
Bryan co-founded Metric Lab, a consumer insight research consultancy with Demetrius Madrigal after doing research at NASA Ames Research Center for five years. While at NASA, Bryan worked on a variety of research studies, encompassing communication and human factors and interacting with hundreds of participants. As a part of his background in communication research, he received extensive training in communication methods, including certification-level training in police hostage negotiation. He has created negotiation training materials that are used by negotiation teams world-wide and was the inaugural California regional director of the International Association of Hostage Negotiators. Bryan uses his extensive training in advanced communication methods in UX research to help ensure maximum accuracy and detail in user feedback. Bryan enjoys innovating methods to integrate communication skills with user research while working with such companies as eBay, Kodak, Microsoft and BAE Systems.